Buy Voxel, Buy American. Design and Craftsmanship & 3D Printing Designs

Return and Refund Policy

Return and Refund Policy

At VOXEL U.S., we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help!

Returns

Returns are accepted within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Custom or personalized items are non-refundable unless they arrive damaged or defective.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Please note that shipping costs are non-refundable.

Exchanges

Exchanges are available for items that arrive damaged or defective. If this occurs, please contact us within 7 days of receiving your order, and we’ll arrange for a replacement.

How to Start a Return

Contact us at Kason@voxelus.store or call us at (252) 594-6113 with your order number and reason for the return.
We’ll provide you with instructions on how to send the item back to us.
Once we receive and inspect the item, we’ll process your refund or exchange promptly.

Need Help?

If you have any questions about your return, refund, or exchange, feel free to reach out to us at Kason@voxelus.store or give us a call at (252) 594-6113.

At VOXEL U.S., we’re committed to providing high-quality, versatile products and exceptional customer service. Thank you for supporting our veteran-owned business!